We aim for the highest standards in all areas of our work but we recognise that we sometimes get things wrong, despite our best intentions. Your feedback matters to us, so if you have something to share – good or bad – we’d like to hear from you.

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Whether you’re one of our supporters, campaigners, partners, volunteers or have just heard about us for the first time, we listen to all feedback. Complaints are especially important to us as they help us improve.

 

How to get in touch 

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• By email at info@manacharity.com

• Via our contact page here on the website
  
  When you get in touch, please let us know: 

• The reason for your complaint 

• Where and when you had your experience with us  

• The name(s) of anyone involved (if known) or a brief description of them  

• What outcome you‘re hoping for 

• Your contact details (name, address, telephone number or email) so we can get back to you 
  
   

We’ll fully investigate your concerns and get back to you as soon as possible. This can take up to 10 working days but is usually much quicker.  

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We record all the complaints we receive to monitor feedback and help us learn for the future. If you’d rather share your concerns anonymously, let us know. In our response, we’ll provide you with information on any changes we might make in response to your complaint.  

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If you‘re unhappy with our response, let us know.  We’ll refer it to a more senior member of staff and get back to you within another 15 working days.